Deloro uses your information to provide account services, process payments, administer bonuses and meet our legal obligations. This policy explains what personal data we handle, why we use it, who may receive it and the choices available to you.
The short version of our privacy approach
We collect the information needed to operate your account and respond to support requests. This can include registration details, identity documents, payment information, device data and records of your activity on our service.
We use this information to verify your identity, process deposits and withdrawals, apply account restrictions, prevent fraud and meet regulatory obligations. We do not sell your personal data.
Information you provide and information we observe
Information you provide includes your name, email address, date of birth, residential address, username, identity documents and the content of messages sent to our support team. Payment card details and cryptocurrency addresses may also be processed when you fund your account.
Information observed through your use of the service can include your IP address, device and browser type, operating system, login times, pages visited, games played and transaction history. We use this record to operate the account, investigate unusual activity and maintain appropriate security.
Our lawful grounds for using data
We process personal data to perform our contractual obligations when you register, deposit, withdraw or contact us. We also process data to meet legal requirements, protect our systems and investigate suspicious activity, and to send service messages about your account.
Where consent is the relevant basis, you may withdraw it at any time. Changing your browser settings can also stop cookies from being stored, although some account functions may then work differently.
Processors, transfers and other recipients
We use service providers for hosting, payment processing, identity checks, customer support, security, analytics and advertising. These providers receive only the information needed to perform their function, and they act under contractual data-protection obligations.
Some services may process information outside the UK. Where this happens, we use appropriate safeguards for international data transfers. We may also disclose information where required by law, to protect our rights, or to establish, exercise or defend legal claims.
Your rights under UK data protection law
Subject to applicable conditions, you may request access to your personal data, correction of inaccurate information, deletion, restriction of processing, portability of certain records, or an objection to processing based on legitimate interests. You may also withdraw consent where processing relies on it.
Send your request to [email protected]. You may also complain to the Information Commissioner's Office at ico.org.uk.
How long we keep your information
We retain personal data for as long as needed to provide the service, resolve disputes, maintain financial and security records, and meet our legal obligations. Retention periods reflect the purpose of the record and any applicable regulatory requirements.
When information is no longer required, we delete it or reduce it to a non-identifying form. Records connected to identity checks, transactions, self-exclusion and account restrictions may be retained for longer where the law requires it.
Protection for people under 18
Our service is intended only for adults aged 18+. We do not knowingly collect registration or payment information from a person below this age. If a shared device may expose gambling content to a minor, use parental-control software such as Net Nanny or Qustodio and keep account credentials private.
Changes to this policy
We may update this policy when our service, suppliers or legal duties change. The current version applies from its publication, and material changes will be presented clearly on this page.
You can ask what information we hold, request a correction or exercise your other UK GDPR rights by contacting our information team.
Access to this site is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.