Contact the deloro-officieel.nl editorial team
This page belongs to Deloro's independent information portal at deloro-officieel.nl — a site that publishes factual guidance about the operator, not one that manages player accounts. If you have a question about something on this site, our editorial inbox is the right place to start.
Write to us at [email protected]. We aim to reply within 48 hours on working days. Please include enough detail about your query so we can give a useful first response rather than asking follow-up questions.
We can help with: factual corrections to content on this site, questions about how our information is sourced, and general editorial feedback.
Questions about your account
Our inbox does not have access to player accounts, transaction records, or bonus balances — those sit with the operator. For anything involving your registration, a deposit, a withdrawal, a bonus, identity verification, or a technical problem while playing, the operator's own support team is the right contact.
Deloro's operator support runs a 24/7 live chat, reachable directly on the operator's site, alongside an email channel and an online contact form. Before writing in, it helps to have the following to hand: the email address registered on your account, the approximate date and time of the issue, and any reference number or error message shown on screen. That detail lets the first reply be a concrete answer rather than a request for more information.
Escalating a complaint
If you have raised a concern with the operator's support team and feel it has not been resolved fairly, you can escalate through the operator's complaints procedure as set out in their terms. For disputes that remain unresolved, independent alternative dispute resolution services may be available depending on the licensing jurisdiction.
Responsible gambling support
If gambling is causing you or someone you know distress, free and confidential support is available in the UK right now. GamCare runs the National Gambling Helpline on 0808 8020 133, free and available 24 hours a day. BeGambleAware offers further resources and a self-assessment tool online. GamStop provides free national self-exclusion across licensed sites if you need to take a break.
You must be 18 or over (18+) to use this site. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.